Employment Allowance Claim Issue

Hi, I am seeking advice regarding an issue with our Employment Allowance claim for the tax year 2023-24. Since the beginning of the tax year, our company has been claiming Employment Allowance. However, in our month 8 RTI report (EPS), the box to indicate this was inadvertently left unticked. Consequently, our Gateway account now displays the message "You are not currently receiving Employment Allowance for 2023-24." We rectified this by ticking the box in the month 9 EPS, filed on 15 January, but there has been no change in the status on the Gateway. I am concerned about the implications of this oversight. Does this mean that the employer has lost the claim for Employment Allowance? What steps should we take to resolve this issue? Thank you for your assistance.

Hi,
You have taken the correct steps to correct our records to show that you are still entitled to claim the Employment Allowance.
If you have sent the submission on 19th January 2024 for Month 9 then it will not update until the 22nd January 2024 at the earliest.
This should then apply the credit back to your acount.
If after the 22nd of the month you see no change to your online account then please call the Employer Helpline on 03002003200.
Thankyou.