Skip to main content

beta This is a new service – your feedback will help us to improve it.

Basic PAYE tools error on entering an employee payment after update

Jeremy Matheson
Posted Mon, 25 Mar 2024 18:38:47 GMT by Jeremy Matheson
I just updated to the latest version of Basic PAYE tools and now when trying to enter an employee payment I am getting "A server error occurred. Please contact the administrator'. Can anyone help?
HMRC Admin 25
Posted Wed, 27 Mar 2024 10:14:22 GMT by HMRC Admin 25
Hi Jeremy Matheson,
Please contact HMRC online Service Helpdesk on 0300 200 3600 who can assit you with this.
Thank you. 
Jeremy Matheson
Posted Wed, 27 Mar 2024 15:07:05 GMT by Jeremy Matheson
Thanks for the response. I found out that after restarting my Mac it worked fine. A restart was not required with updates before but now obviously with the browser integration or for some other reason it is now needed - will now know for next time.

You must be signed in to post in this forum.