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Posted Sat, 16 Sep 2023 18:05:41 GMT by ntruby
I'm the Treasurer of a small charity. We have a single employee. I have recently taken over from someone who is a professional accountant, and who used his work account to submit the PAYE details for our employee. When I try to add PAYE to our "Gateway ID" I get the message: There's a problem this information does not exist for paye for employers, or it has already been used to request access to this tax or scheme. What can I do? I suppose I'll have to call a helpline? I'm only a volunteer and am supposed to be doing my real job during the week. Thanks
Posted Mon, 25 Sep 2023 15:49:48 GMT by HMRC Admin 19

If the Government Gateway will not allow you access with the employer details you will need to speak with our Online Services team for further advice.

Technical support with HMRC online services

Thank you.

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