MCI ERROR

So tried to access my personal tax account and was told to contact 0300 200 3300 which i did, after nearly an hour waiting was told this wrong department and told to call 0300 200 3600, after a 20 min wait was told wrong department and told to call 0300 200 3300, so been trying for 4 hours now still waiting, what is going on?

Hi,

We are sorry for the issues you have experienced in trying to contact us to resolve your query. In order to advise you on why you are experiencing this MCI error, we would need to access your record. Please contact us our Income Tax team so we can view your record.

Income Tax: general enquiries

Thank you.