MCI ERROR

So tried to access my personal tax account and was told to contact 0300 200 3300 which i did, after nearly an hour waiting was told this wrong department and told to call 0300 200 3600, after a 20 min wait was told wrong department and told to call 0300 200 3300, so been trying for 4 hours now still waiting, what is going on?

Hi,

We are sorry for the issues you have experienced in trying to contact us to resolve your query. In order to advise you on why you are experiencing this MCI error, we would need to access your record. Please contact us our Income Tax team so we can view your record.

Income Tax: general enquiries

Thank you.

Good afternoon! For over two years, I’ve been grappling with these issues, despite making multiple calls to HMRC. Unfortunately, nobody has actually resolved anything. Instead, they deleted my account. Recently, I set up a new account, only to encounter the same MCI issue. It’s absolutely ridiculous—I’ve been unable to close my financial records for the past two years. Any advise where I can officially complain? Thank you

Hi
Please see the guidance here:Make a complaint about HMRC

Same thing, have been contacting them for more then one year and still nothing

It's been more than a month that I contacted hMRC to fix the MCI error. I was told that HMRC is reconciling the taxes and that's the reason I am seeing MCI ERROR on my account so I need to wait. When I called them yesterday, they just kept putting me to speak to some other department, and this kept happening throughout the day without any solution. can someone help and redirect me to the correct team or atleast tell me for how long do I need to wait to get this issue fixed? This is a really bad experience !!

Hi,
Please contact our online services on 0300 200 3600.
Thank you.