Hi Paul Dobbs,
We are only informed of lump sum payments after they have been taken, and do not usually have the opportunity to issue a tax code for this lump sum that's based on the rest of your income.
As such, the onus on ensuring the correct tax is paid on your lump sums is with yourself.
We may be able to help you pay the amount owed.
Please contact us by webchat or phone here:
Income Tax: general enquiries
And we can advise you further.
Thank you.