Tier 2 Complaint

Hi I recently escalated a Tier 1 complaint to Tier 2 as I am not satisfied with the response. How long can I expect to wait for a response and when should I start chasing this up? Thanks

Hi
If you have any contact details for complaints you would need to contact them directly as we don't have access to timescales for escalations within complaints.

Absolutely useless as always, Thankyou

Hi Still waiting on a response from my tier 2 complaint. Received a text end of August saying they aim to resolve within 4 weeks and nothing since. Called through to the helpline to be told they can’t give out a phone number for this department and that they would pass a message on to them to contact me….,,,.still no response. How can I get an update on my complaint if nobody will call me back?

Hi Lou H,
We are sorry you have not received a call back, we can only suggest you call again to progress chase your compliant.
Please see attached contact details.
Make a complaint about HMRC
Thank you.