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New UTR but how to associate with existing Government Gateway ID?

Posted Mon, 09 Oct 2023 22:35:28 GMT by
I have a new UTR but logging in to Personal Tax Account with Government Gateway ID my old UTR remains tied to it. Creating a new Government Gateway ID does not work as the previous one is detected. The agent who gave me the new UTR failed to mention this would be a problem and now I am faced with another arduous 1 hr phone call during working hours. Will this be easily remedied? Any experiences?
HMRC Admin 25 Response
Posted Fri, 20 Oct 2023 09:03:12 GMT by HMRC Admin 25 Response
Hi W J,
You would need to contact our online helpdesk for assistance.
https://www.gov.uk/government/organisations/hm-revenue-customs/contact/online-services-helpdesk 
Thank you. 

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