Non-resident Tax refund from September 2023

I am non-UK resident and encashed my personal pension which I took as one pot in September 2023. The pension provider deducted tax. On 30th September 2023 I sent a DT Individual form stamped by my country of residence to reclaim this Uk tax deducted at source. I called many times for an update. I received a reply from hmrc on 12th February confirming I am due a refund. An indicator has been set on my account because in 2017 I had an outstanding debt which was cleared but the indicator was never removed. This is preventing my refund being considered. If I still owe money hmrc has not requested it. I have called many times for an update on when I might hear from hmrc. The adviser raised a request for a technician to look at my case on 5th February. I raised a complaint on 22nd April, 15 days ago. I have completed my 23/24 tax return which confirms I am due a refund and I have raised a request for repayment. It has been 220 days now since I sent the form. There seems little point in calling advisers as my case needs to be dealt with by a technician. As I'm not in the Uk calls are costly when there are long wait times. Your chat line is unavailable and a letter will likely join another queue. Is there anything else I can do to being this torture to an end to at least get some sort of explanation from hmrc?

Cookies on Community Forums