Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Sat, 09 Sep 2023 11:58:55 GMT by Vincy
I have lost my gateway user ID and I tried recovering it using the HMRC "recover your user ID" link. I seemed to have managed to recover it, however, when I tried signing in with the ID provided, the page would tell me "We have found your personal tax account under a different Government Gateway user ID xxxx". I tried recovering the ID again and it would give me the same "wrong" user ID everytime! There are certain things I need to get done asap, but it seems that my only option now is to call HMRC office which doesn't open until Monday! Why is this happening? Has anyone ever encountered this problem and how did you solve it? Thanks
Posted Mon, 18 Sep 2023 13:06:48 GMT by HMRC Admin 32

If you contact our Online Services Helpdesk we will be able to help retrieve the correct details.

Technical support with HMRC online services

Thank you.

You must be signed in to post in this forum.