Received tax refund letter, but doesn't show on account

I received a letter from HMRC saying I am due a refund and if I go online, I can arrange a bank transfer. But when I go online to my account, it says i paid the right amount of tax? I know I will receive a cheque soon if i don't submit my bank details online but my bank is a digital one so doesn't accept cheques

Hi,

If it says you have paid the correct amount of tax, it sounds as though the system has done another calculation.

If you contact our Income Tax team, they can review this.

Income Tax: general enquiries

Thank you.