Government Gateway "We need to confirm your identity"

I had got gateway number and password number. but HMRC have the questions of "WE NEED TO CONFIRM YOUR IDENTITY" to ask me to answer the questions. I answered the questions. I cannot confirm my identity. I didn't know what had happened. I just wanted to confirm my identity to make a HMRC online self-assessment.

Hi,

To access your online acount you will need to pass the security questions to verify your identity. If you answered the questions correctly but still not able to access then you will need to contact our online helpdesk for assistance.

Technical support with HMRC online services

Thank you.

Hi, I recently logged into the Government Gateway to check my state pension without any issues. However, during my last login yesterday, I received a message saying, "WE NEED TO CONFIRM YOUR IDENTITY." My credentials are correct, but even when I try to confirm my identity, it does not allow me to proceed. What should I do? Thanks.

Hi,
Please see the following link where you can access help an support:
Get help with signing in to HMRC online services
Thank you

Hi ,
 

Contact our online services by webchat or phone via : Technical support with HMRC online services if you cannot confirm your identity in the way requested .

Thank you .