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Re-register for self assessment? Details not matching when logging into gateway account?

Answer
antyant
Posted Mon, 30 Dec 2024 15:06:03 GMT by antyant
Hi there, I'm quite confused. So I was using an online tax agent for last year's (2023 - 2024) self assessment, they handled everything. December of this year, I decided to switch to a physical accounting firm. They have given me a link to authorise them for handling my affairs. It says I need to sign up for a government gateway account to do this. I have created an account, but when I try to sign in, it asks for verification and says that my details do not match HMRC's records. I've called up, been on various lines for like 3 hours to no avail. Do I need to re-register for self assessment under a gateway account? Because I'm wondering how me creating an online gateway account simply with my email address (with no physical link to my personal details) is enough for me to give authorisation to my new accountant. Any help would be appreciated, I'm at my wit's end!
Answer
HMRC Admin 17 Response
Posted Mon, 13 Jan 2025 10:45:12 GMT by HMRC Admin 17 Response

Hi ,
 
For assistance you will need to contact our online helpdesk :

Technical support with HMRC online services   .

Thank you . 

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