Complaint re communications from overseas

Trying to deal with HMRC from overseas is impossible and frustrating. I have been trying to contact people from the self assessment unit and the international debt unit over an issue that has gone on for months and months. Letters take weeks, or get lost in the postal systems. Phone calls are always cut off, after listening to an automated response for ages. I cannot access their website as I don’t have the UK credentials or UK post-code needed. I am being threatened with penalties and interest and cant seem to do anything about it. All I want is the direct contact details of someone to appeal to / get answers from. I cant even get access to any complaint mechanisms. This is the worst communicating organisation I have ever dealt with and I cant see how to breakout from the ping pong of old style letters. I have sent the info to them to allow e.mail communications but still get letters…… HELP!

Hi,

Unfortunately, your only options from abroad are to write to us at:

H.M. Revenue and Customs,
Self Assessment,
BX9 1AS

Or contact our Self Assesssment team either by phone or webchat.

Self Assessment: general enquiries

Thank you