I applied for a self assessment tax refund shortly after submitting my 21-22 return in January of this year. The notice on submission said payment within 2 weeks. The status has remained as "bank payment pending" for around 5 months. I tried calling but the self-assessment helpline is closed until September. So I used the online chat - who have said that it payment date is 18th September???? and that I should not call before then as no information is available. I looked online and the September payment is for PAYE 22-23 not self assessment (21-22). I've tried to call and speak to a human with no luck.