Confirm ID through documentation

Hello, I have changed my accountant who looks after my VAT so do this a link was sent and ai duly entered details from my driving license and passport and much to my surprise it says its not correct in spite of me having the said documents in front of me - how on earth can i get verified if what HMRC i storing cannot be correct? Thanks

Hi,
You will need to query the next steps with VAT:
VAT: general enquiries
Thank you.