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Posted Thu, 13 Jul 2023 08:17:58 GMT by SMG
Hi. I submitted my SA tax return online on 31 May 2023 and am due a tax refund. The HMRC system indicated that I would receive the refund within 4 weeks. However, it has now been c.6 weeks and I've not heard anything, and I'm also unable to contact HMRC on the telephone as its Helpline is not available until aftert he summer. Please advise how to proceed and when I can expect to receive my tax refund. Thanks and kind regards, Sumit
Posted Tue, 18 Jul 2023 13:43:14 GMT by HMRC Admin 32

You can contact us by webchat by clicking 'Ask HMRC online'

Self Assessment: general enquiries

Thank you.
Posted Tue, 18 Jul 2023 14:27:18 GMT by SMG
Thanks. I tried that already but all I get is a digital chatbot who is unable to answer my question, and just redirects to standard webpages (that don't answer the question also). I'd like to chat with an actual human who can respond to my specific question. Thanks.
Posted Tue, 18 Jul 2023 14:52:40 GMT by SMG
Update - I eventually managed to chat to a human who was able to answer my question and give me an update! :-)
Posted Tue, 25 Jul 2023 08:38:27 GMT by HMRC Admin 19

If you say 'speak to an adviser' twice it will send you through to the webchat queue.

Thank you.

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