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Posted Tue, 16 Jan 2024 14:52:58 GMT by
I am trying to setup an HMRC online account for tax self-assessment but unable to setup one. I tried: i) Scanning my face to match my document. It did not work and I suspect it's the name order issue on my passport again. ii) Answering the credit questions but HMRC claimed I gave incorrect details. I have no clue which one was wrong Can you please help on this?
Posted Tue, 23 Jan 2024 10:50:45 GMT by HMRC Admin 2
Hi,

We are sorry you have been unable to set up an online account.

Please contact our online services helpdesk for advice.

Technical support with HMRC online services

Thank you.
Posted Tue, 23 Jan 2024 17:19:02 GMT by
I have had the same problem. I have tried to set up an online account for my father in law. He has dementia and in a care home. His passport and driving licence have been out of date for years. Have tried online helpdesk/chatbot but keep going around in circles The chatbot tells me that it can't be done online and sends me to the helpdesk are which then sends me back to the bot. Was on hold for over an hour this afternoon when i eventually got through to someone who told me it couldn't be done without a passport etc. How can an account be set up?
Posted Mon, 29 Jan 2024 13:48:27 GMT by
Same problem, I'm trying to file self assesment (must conclude before 31st Jan) but after the identification process (only 5 attempts allowed before system locks me for 24h) getting "we cannot confirm who you are". No help from gov.uk website or calling hmrc. Have one last attempt and just 48h to go. How to get effective help please?
Posted Wed, 31 Jan 2024 08:15:27 GMT by HMRC Admin 25
Hi stephen hughes,
We are sorry you are having issues setting up an online account.
For assistance you will need to contact our online helpdesk:
Technical support with HMRC online services
Thank you. 
Posted Wed, 31 Jan 2024 10:54:30 GMT by
What a joke, standard response from HMRC to ‘Contact the Online Help desk’. Been there, done that, got the Tee shirt, got absolutely no where. My wife and have POA for my father in law. Surely there must be a system in place for Attorney’s to register on behalf of their loved ones. It’s an absute rubbish system they have. I have now received a paper Self Assessment to fill in which is actually for him to fill in and sign. There is nowhere for the Attorney to sign. Rubbish!!
Posted Mon, 05 Feb 2024 13:30:54 GMT by HMRC Admin 8
Hi,
If you're still having issues logging on, contact our Online Services Helpdesk by webchat or phone:
Technical support with HMRC online services
Thankyou.

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