Hi lisa reek,
Refunds claimed will often show as pending briefly, prior to them being issued to and received by your bank account.
If your refund shows as pending for more than 10 working days, it may be undergoing standard security checks, and will be issued to your account when these checks conclude.
For an update on the progress of your refund, contact us by webchat or phone here:
Self Assessment: general enquiries
Thank you