Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Tue, 28 May 2024 19:38:06 GMT by CK Wong
Hi alL, I would like to complete and submit the tax return online for tax year 2023-2024. (I had did by paper forms for last tax year) When I log in my gateway, below message comes out: As the HMRC service was not used to file a tax return for this year, you can't use the service to amend that return. Self Assessment Helpline for further assistance. After a series of checking, I have my active UTR and got this link,, however it is not available, what shall I do for next step? please advise. Thank you.
Posted Tue, 04 Jun 2024 07:22:38 GMT by HMRC Admin 19

It would seem that we have already received your 2023 to 2024 return, which has been submitted as a paper return. To allow us to confirm this you would need to contact our Self Assessment team.

Self Assessment: general enquiries

Thank you.
Posted Tue, 04 Jun 2024 10:05:34 GMT by CK Wong
Hi, First of all, thank you for the reply. However, I had only submitted one paper form at last Oct which covered the tax year till 5 April 2023, but never submitted further paper form afterward, both the staff on the phone and online chat said the same that I had did it for tax year 23-24 (6 April 23 to 5 April 24),what shall I do next? Thanks
Posted Fri, 07 Jun 2024 08:16:23 GMT by HMRC Admin 25
Hi CK Wong,
We would need to access your record to review.
You can contact HMRC by phone or webchat here:
Self Assessment: general enquiries
Thank you. 

You must be signed in to post in this forum.