Unable to change name post marriage.

I tried to register to get a pension forecast. My details were not recognised by HMRC as presumably I have not informed them of my marriage 5 years ago, even though I have been in constant employment paying tax and NI. When I tried to change my name, using my Passport and driving license, one or both were rejected as they were already in my married name. I am at a loss how I can change my name or gain access to my pension records when my name has been different for 5 years. Surely this is not an unusual occurrence and HMRC can see the connection via my NI Number. Thanks

Hi
Unfortunately, it is not possible to review personal matters in this forum.  For individualised assistance please contact us: Contact HMRC

 

I didn't think this was a personal matter. All I want to know is has anyone else faced a similar problem and what they did to prove identity. I can't imagine I'm alone. Working 8-5 and then a commute home doesn't give me great hope of contacting HMRC by phone, if what I'm led to believe about waiting time is correct.