Name & Address on refund application step 2

Why is it someone else's name and address at step 2 of the refund form when asking for which specific account I wish the repayment to be made to? The help lines and, AI and advisor chat are not helpful in any way.

Hi ,
 

Unfortunately we can only answer general enquiries on the forum and would need access to your tax records to advise you further. If you contact the helpline we can review the outcome of your letter. See :  Contact HMRC   . Thank you .