missing C79, but Fedex is chasing me for £6,353 in import VAT

Fedex has delivered an item to my company in January 2023, which attracted import VAT of £6,353 However, Fedex made a mistake at the time and assigned it to the wrong importer. Therefore, I didn't receive any C79 or PVA statement for this import. (Obviously, I also didn't receive any invoice or payment request from Fedex). I alerted Fedex to the mistake and Fedex instructed the Post-Clearance Amendments Team in Belfast to make an amendment. Fedex also sent me an invoice to reimburse them for the import VAT. But I still don't have any C79 or PVA statement for this, so if I pay Fedex for the import VAT, I wouldn't be able to reclaim this in my VAT return. According to the PCA Team, the amendment was made in September 2023. The PCA Team advised that I need to contact the CDS Team and request the C79, which I did. However, the CDS Team has advised that for some reason they can't generate a C79 for September 2023, and that I need to speak to the VAT helpline to discuss whether I can use any other documents to prove that VAT has been paid. The VAT helpline told me that the compliance team can't accept any other documents and that I need the C79 as proof that this VAT has been paid. Otherwise, I can't reclaim the £6,353.67 import VAT. The VAT helpline advised that the CDS Team must issue a C79, but when I contacted the CDS Team again, they still refused. In summary: - the PCA Team said "we can't help, speak to the CDS Team", - the CDS Team said "we can't help, speak to the VAT Helpline", - the VAT Helpline said "we can't help, speak to the CDS Team" - the CDS Team still refuses to generate a C79. - Fedex is chasing me to reimburse them for the import VAT, but without a C79 I can't reclaim the VAT, which means I will be out of pocket by £6,353.67 Is there anyone at HMRC who has the overarching authority to resolve the contradictions between the different HMRC teams and clarify what the correct process should be?

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