VAT registration exception request

Hi. We applied for exception from registration for a client who temporarily went over the VAT registration threshold (due to high sales in one particular month which won't be repeated). The request was sent off in January 2023. In April 2023 we received a response requesting that a form be filled in with some further information (VRSG_EXC24_V5). This was completed and returned within a few days. It has now been over two months and we have not received any response. I have tried phoning the VAT specialist team on 0300 322 9064 numerous times over the last week at various different times of day and each time its says too busy and call another time. How can I get hold of someone to find out when to expect a response? The client would like their 2022/23 tax returns to be completed but without knowing the outcome of the exception request, we cannot do this.

Hi,

We are sorry you have been waiting such a long time to get this confirmation.

The number you have stated for the registration unit is correct and so you should persevere with them. We would also recommend emailing them:  vrs.newregistrations@hmrc.gov.uk

Thank you.