Hi,
The customer can only benefit from the relief if the conditions below are met:
Zero rating goods and services bought with charitable or donated funds
For the sale of computer hardware and software the guidance does state that the benefit only applies when purchased solely for use in medical research, diagnosis and treatmemt and would not apply for a purpose other than medical research, diagnosis and treatment.
The guidance does not state that the software has to be designed for medical research but for the purpose of medical research. Please see the guidance below:
Funding and purchasing
Thank you.