Fay Bryant

Thank you Admin 8 I will do that. Good to know I'm not missing something that's already available. Fay

Feedback .

Thanks Jay, I asked in the Agent forum first but they sent me here, I guess I will admit defeat on this one, sorry you seem to be getting as many issues as I am, at least I know it's not just me. You would think there may be somewhere we could suggest they look at it.

I only asked that as HMRC said it was relevant and I thought I might be missing something. But I don't believe it is. To be clear my question is can HMRC advise if there is way to view the online account as a normal bank statement or look at how the information is set out on the online account to make it more helpful? At the moment there is no running balance or clear audit trail of the ins and outs you can't see the balance or how interest is calculated. This case demonstrates the issues but the question is a general one so I don't believe the helpline could help. I'm not sure how else to say this ?

I'm sorry if I'm not making myself clear it's not the making tax digital that's the issue! Its how the online account shows up when you log into your online VAT account, there is nt option to see the transactions in a bank statement format, this is not anything to do with MTD software it is to do with the VAT online account. Even the HMRC Tax Specialist can't explain the entries. As I have said before they can't show me how interest was calculated on an assessment or explain why the client was repaid £280k in error, why would the MTD software have any bearing on this? HMRC assessments are raised by HMRC not uploaded by the business, so I say again this has nothing to do with MTD software!! To add insult to injury we repaid this amount and HMRC can't find it and have now withheld it from a return - is there a particular section or HMRC Admin that specialises on this and can reply.

Surely our dedicated Tax Specialist or CCM should be able to help? Why would we need to call the helpline?

We have accessed the online account through various browsers? What software would you recommend? We have no problem logging into our HMRC VAT account but there are no options to see a statement.

Just looking for an answer to the above, this whole situation has now got worse and we repaid the wrong payment to HMRC but they have now held it off our next repayment and I can't tell why from the online account. There is no debt and our Tax Specialist can't explain anything to us. So my questions remains can we please view the VAT account like a bank statement as currently there is no way of understanding the chain of events.

Hi, but my point is should it not be clear from the online account and also should we not get an explanation before the interest appears there? It is as a result of an assessment but we are disputing both assessments and we cannot tell which one the interest relates to? It is not a debt as such and as a result of me not being able to find the total due/payable on the account, we have now just been repaid £280k by HMRC in error. Can the online account not be set to up be viewed as a normal bank account, then this issue may not have ended up in an error payment from HMRC?

Hi, Is there a way to view the VAT account like a bank statement instead of split into Payment history/amounts owed and past returns. I have an item that appeared as interest 1 week ago but we had no back up for this now there has been a change to say it is a VAT error but I can't follow any audit trail to see why it's changed. The tax specialist is no help whatsoever and we haven't got any workings or notifications to show why this amount is on the account? Due to HMRC delays we only have 2 weeks left to appeal and we need to know what we are actually due. If anything? Hoping you can help.