JS_forum

I'm not quite sure why you can't just let customers know that a specific feature has been removed from all NI records, in general. Isn't this preferable to having many customers calling the Technical support helpdesk to report something that isn't actually a technical problem? Thanks.

Hi, thank you for your reply. I understand that other users have also noticed that the overall summary disappeared from their NI record. To avoid long phone calls to clarify this issue, could you please just confirm whether this feature has just been removed from the record? Thank you.

The "View your National Insurance record" page of the Personal Tax account used to show a general summary, as in "You have: N years of full contributions", etc., ending in "You do not have any gaps in your record", before the full list showing each year in detail. However, when I click to view the NI record, this summary has now disappeared, and has been replaced by "You can usually only pay for gaps in .....", followed by the the usual list of individual years. While the list is still correct and updated, is there a reason why the summary is no longer visible? Note that I do not have any gaps, and I printed the full record including the summary only some months ago.