Peter Smith
Joined: 4/4/2025
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RE: Basic PAYE Tools problem after updating to latest version
I accessed BPT from my home page icon as usual on Wednesday - prompted to update for new 2025-2026 tax year - start bar appeared but no download progress so after approx. 10 minutes I restarted my computer. Went to home page to re-open BPT & the icon had disappeared - checked C drive & nothing there either. Rang helpline who advised that they were receiving similar calls & a new updated version would be available today (Friday) - we were advised to download new version & when our employer details are input the new version should re-populate it - fingers crossed & we'll give it a try - big problem for us as wages were due Wednesday.....