KevG56 Gunnell

I have also been waiting since 8th December for a significant repayment and have chased HMRC 4 times each time waiting for an hour or more, often cut off and have to call all over again (get a decent telephone system guys...) I have been given 4 different dates by which time the security checks will be completed - last one was 25th May but still showing as Repayment Pending and not heard a peep from HMRC. I raised a formal complaint online yesterday which they say will be looked at within 15 to 30 days but I am not holding my breath.