Kevin Holden

I have made such suggestions in the past. Nothing ever changes, payments are sent into the "black hole" and (up to 6 months later) they are finally added to the account which I find very frustrating as you are never sure whether it was really received. Obviously, this also leads to many people contacting HMRC asking where their money is, why hasn't it been credited to their account, which is conter production and, as you say, if you simply got a message saying payment received, it would allay many of the fears and reduce the number of people contacting HMRC. I actually work in software (telecomms billing) and cannot for the life of me understand why it is not all automated, or why it takes so long to allocate received funds to the right account and year..