Emma8575

We are awaiting an R&D claim for a client which was submitted 7 March 2024. We have had no response from HMRC on this at all. We have progress chased by emailing rd.incentivesreliefs@hmrc.gov.uk probably about 10 times over the period and haven't received a single email back apart from the automated one to say they will try to respond within 5 days. We have even submitted an agent resolution request which did receive a reply saying they couldn't give us any timeframe. I'm sure there are delays but we've had other claims dealt with quicker, shouldn't they be dealt with in order of receipt? This is causing our client such cash flow problems that they've had to let staff go and if not dealt with soon, the company is likely to into liquidation. Is there nothing else that can be done?