newtwatcher

I have similar problem. been 3 weeks or trying to get someone to sort it out. technical email instructions just keep saying the same things which will not work for me. I updated my phone 3 weeks ago but the gateway keeps trying to send the code to old phone which i do not have. many staff have tried to sort it out but say it is a technical problem as all their records have the correct number. Technical say it is not a tech problem just go online and say you cant receive and provide the documents. but i dont have any. and i keep answering the questions but i cant be verified. been trying for 3 weeks now. a staff person also tried and got the same problem. Something is wrong. How hard can it be to send the code to my new number or to give a better choice of identity documents or questions. Nobody has contacted me and today the helplines are all down. Anybody else know what can be done?