Alasdair Shinner

I filled in my tax return online and requested a repayment that was due. I have a sperate reference number for the refund transaction as well as the self-assessment submission. It hasn't happened and I have not been contacted. Your general helpline (who actually answered the phone!) can confirm that my tax return is received and accepted but that a refund has not been processed. I have seen a corresponding change in my tax code for this year. The helpline suggested that I contact the self-assessment team and requested a manual processing of my refund.......... How do I contact the self-assessment team? Whatever options I choose (I have made >20 calls and exhausted all possibilities) on the 0300 200 3310 number I get sent a text with a link back to your website and then disconnected! Your webchat never has any advisers available. You were remarkably efficient last year when I owed tax! How do I get my money back this year?