Jarkko Aro
Joined: 5/2/2024
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Cannot sign in to tax account after changing phone
Hi, I recently changed my phone and now I cannot get back my original authenticator related one time passcode app. I tried to start over with new ID and got new authenticator app and managed to approve all in signing. However I was not able to access my details as it was stated that I can only use one ID to sign my tax account. The instructions said that I need to use the old ID and not the new one. So I cannot use use the passcode with old ID now and I cannot access with the new ID either. How can I get access to my account now? Any chance to recover the old authenticator passcode app (QR code) related to first ID? Thanks for help. Jarkko