Jill Springbett

With respect, if the *actual* HMRC system were to give a reference as it is obviously meant to do, it would be fine, but they don't: yet we are expected to provide a reference to track the applications down, and when we can't, we get nowhere, because we don't have a reference. Can I not just email the forms to someone to get them processed? Then my clients can file TRs! And *please* start to provide references...

Dear HMRC, can you please let me know how many times I will have to re-submit these forms before you will take some action? we originally sent these on 05.10.22, and then again in 2023, and our clients have still not been able to submit their tax returns. This is causing us a lot of extra work.

With respect ,as we have no reference number etc, how can they? We have already called the helpline a number of times, and they say they cannot help as they can't trace the forms we have already submitted twice online. See my earlier posts. What I need is an email address to which to send (another) copy of the submitted forms SA1, to get them processed.

Dear HMRC Admin 25, Thank you for your response on 20 July – we would appreciate your tracing the online SA1s submitted. I agree it would be much easier to trace with a reference number, but as stated, HMRC do *not* issue these for online SA1 submissions (I assume this issue has now been escalated to technical team to be rectified, as my firm has often encountered difficulties in registering clients who don't have NiNos, due to our client base ). Please advise what you need from us to facilitate the trace? As we cannot provide personal data on this channel, please can you let me know whom, to email so that we can take this forward. We really need the UTR’s as soon as possible, so I hope you can respond with further instructions now. Kind regards 

Hi HMRC Admin 20 When an online SA1 is submitted, HMRC never issue an automated reference number (as you do for example when an online tax residence certificate request is submitted). So when we call HMRC to ask when the online SA1 will be processed and a UTR issued (where there is no NINO as overseas citizen resident in UK but not working so no NINO required) HMRC have said to us they cannot trace any online SA1 submission without a 15 character reference number, which they should know is NOT issued by their systems! Our clients have not received any letters from HMRC confirming the UTRs issued, so we must assume HMRC have NOT issued them, despite two online submissions of SA1. If HMRC have in fact issued UTRs then we are unable to find out what they are without authority but we cannot get forms 64-8 signed until we know what the UTRs are. So we are in a Catch 22 situation - mainly resulting from HMRC not issuing an automated reference number when submitting online SA1s, as with such references presumably you WOULD be able to trace the submissions. It is also unclear why HMRC cannot trace the online submissions by searching for the clients name/address shown on the SA1s. We are late in submitting our clients 2022 Tax Returns now (original online submission was made on 5 October 2022) and so would appreciate your guidance on how to trace the SA1s submitted online (and get duplicate UTRs cancelled, if that is what has happened)

Further to my issue above. As advised, we have reapplied, online for our clients without NiNos, with my colleague logging in using her normal SA login, and giving her email address. That was on 8 June. We have just chased, and have been told that without a 15 character reference the officer could not help any further. He recommended resubmitting the forms as they should have been dealt with by now... But we *never* get any reference when sending an online SA1. It just disappears and we assume it's been sent to HMRC. Can the procedure please be set out clearly? Do we have to re-submit again?

A further thught is that it is better, it seems, for us to send a paper form, as then if it goes missing all we need do is send a copy, not have to re-enter. This isn't as efficient for HMRC but it seems the only solution, given online forms are, it seems, able to be lost!

How do I and others know how long we have to wait before starting again please? And given it was sent online, it must be in the HMRC system somewhere. we don't want two UTRs issuing!

Can you please let me know how I get a UTR for these clients please? It seems I should have heard by now but I haven't.