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  • HMRC missing payment evidence

    3 years ago I made a payment from my account to cover a tax bill for my wife. HMRC have now been in touch stating they did not receive this. I can see the transaction on my online bank account and now have a physical copy of the statement, which both show the payment being made to HMRC Shipley. HMRC claim there is nothing on their system suggesting a payment was made but I am fairly sure I paid using the online payment system. Unfortunately, I cannot see the details of the payment on my bank account. I have requested this but the bank have stated they may no longer have this information. I'm unclear what I can do as HMRC are denying receiving the payment despite me being able to see it. I don't understand why they have waited more than 3 years to follow up on this. What are the next steps?