Rebecca Boots

Thank you. I have asked UPS what the charge is exactly as the invoice doesn't even show on my account anymore it's taken them so long to answer. Is a C79 something I would find online to fill in and wat would I need to ask UPS to provide to complete this? The package was lost in June 2022 and found 3 months later and eventually returned to us but UPS have taken 8 months to reply to any emails relating to this (10+) so how long have we got to reclaim it if we have to pay it to them? Thanks

We are a chemical company based in the UK and shipped a parcel to Bulgaria containing high value precious metal. UPS lost the parcel and confirmed it as lost. 3 months later then suddenly found the parcel in Bulgaria and returned it to us the manufacturer. We recieved a bill for return shipping but also £400 of import charges and I have been chasing them for help to deal with/remove the charge for 6 months as the this is our own product being returned and the customer did not pay for the order as it was never delivered. How do we deal with this import charge if not sale took place? We have no paperwork other than a charge on our UPS account and the original commercial invoice we sent with the parcel last June. The product is also exempt from import duty in Bulgaria due to preferntial origin as manufactured in the UK