tracy72 Bates

Hi I am having a similar issue with a tax refund ( bare with me though as it’s confusing) Last year I was informed I was due a tax refund which from 201*-201* Then a month later HMRC informed me I owe tax from that same period I have been on my employment history and I payed no tax as I was below my personal allowance I have been on the online chat for over 2 hours this afternoon and the agent said they could see on the system showing I payed tax ( hence the refund) On my account it shows I didn’t pay tax . The said amount owed has now gone to a debt collection agency I asked if I could be provided with a breakdown although the agent said they couldn’t provide details Not quite sure what to to as I’m permanently off work due to health issues and on benefits Any advice Hope all the above makes sense