Skip to main content

This is a new service – your feedback will help us to improve it.

  • RE: My details are not recognised when using Self Assessment

    Thanks for sending me the details to check that my information is correct. Having already said that every time I try and log in it DOES NOT recognise my new married name. So trying to log in with these details is a complete waste of time. Equally, calling numerous time to have someone confirm that my details have changed when clearly they have not is a waste of time. So I will continue to fill in paper forms.
  • My details are not recognised when using Self Assessment

    Following months of frustrating attempts at least 4 calls to HMRC (holding for at least 45 mins or more on each occasion). I called to ask for a Paper version to submit this "old school". This never came. I yet again called HMRC to be assured that my details (name change following marriage) were correct. My NI, date of birth and change of address are correct. So there is clearly a mistake with my new married name. I have now received a fine for late submission. Would happily have done this months ago but unable to do so. My paper return has been returned because it will not be accepted. Please let me know what I can do. Assurances that my name has been changed are frustrating because the system will not accept it. At wits end here !!