kamilw

Small update: Since posting about this issue, I’ve been trying to get the 18-digit reference number, but unfortunately, despite calling constantly, I still haven’t been able to reach HMRC or the Future Pension Centre. Tomorrow I’ll try contacting them via Online Chat, but honestly, I just don’t have the time to spend all day chasing this. I’m feeling really disheartened.

Hi, I have been trying to contact HMRC for several days now, calling multiple phone numbers, but no one is answering. I would like to pay my voluntary contributions to fill the gaps in my National Insurance record, but the website only says I need to contact HMRC — and unfortunately, I have not been able to reach anyone. I also have an important question: Due to serious health problems and resulting financial difficulties, is it possible for me to pay the outstanding years in smaller monthly instalments? This matter is very important to me, and I would really appreciate some guidance. Thank you in advance