UK sender

Thanks again. Unfortunately, I ended up paying the charges (I was too slow to stop the courier's direct debit). Attempts to contact Ireland customs have been rebuffed (unsurprisingly) so the receiver is making another attempt to recover duties from the courier's Ireland office. It's unfortunate that UK companies seem to have no mechanism to raise complaints for breach of TCA, whereas EU companies can easily do this (for issues when any EU goods enter the UK or other countries and are incorrectly charged duties) using an online form. Regards

Thanks for th reply Customs oldtimer. The importer has now contacted Irish Revenue (the correct procedures and forms for temporary export and reimport were used).

Recently we (a UK company) repaired and returned materials to an Ireland-based company. Despite following the correct procedures (as far as we are aware) the Ireland courier charged full import duty (a breach of the Trade and Cooperation Agreement). Attempts to resolve this via contact with the courier have not been successful. To whom, in the UK, do I raise a complaint and how? There is a website for EU countries to report breaches, but I can't find one for UK companies. Thanks