Paul Brown

Hi Customs oldtimer, Thanks for the advice and information, very much appreciated. Outward Processing seems to be more applicable to a business rather than an individual and looks to be beyond simple! I will pester DHL to provide the information I need to complete the C285 claim, hopefully they will be a little more forthcoming.

I recently returned a piece of electronic equipment to the manufacturer in Cyprus so that they could carry out a repair, I have owned this item since 2013. They kindly repaired it free of charge and returned it using DHL. They included a correctly filled Commercial Invoice showing zero value - repaired F.O.C and also an actual invoice showing zero value and correctly explaining that the item was my property and being returned after a F.O.C repair. They also included a copy of the original purchase invoice from 2013, possibly to prove that the item was mine, DHL have used this to raise a customs charge invoice of over £100??!? The original invoice clearly showed that VAT was paid back in 2013. DHL have washed their hands of my request to cancel the incorrectly raised invoice and say I have to claim from HMRC? Any advice would be greatly appreciated.