chris Taylor

It took 10 mins to get through at 8:00 on a Friday - maybe I was lucky! I was advised that HMRC always report the total amount owed for a tax year within each and every subsequent simple assessment. If they find an extra underpayment they will advise the total amount again, even if a payment has already been made to clear the amount from a prior simple assessment. They could see the first payment made by me even if I couldn't so I now only need to pay the new balance. I would advise contacting them at 8:00am on a week day morning; I only waited for 10 mins or so before being able to speak to someone. Did you receive an e mail confirmation of the payment on 27th November or did you take a screenshot of the payment confirmation screen? Do you have a bank transaction statement that confirms the payment to HMRC?

I have since managed to contact HMRC and received a satisfactory response.

I received a simple assessment on 24th August 2023. It advised that I owed £4,396.16 for the 2022 to 2023 tax year. This was paid in full on 11th November 2023 and I received an e mail confirming this. This morning (9th August 2024) I received another simple assessment for the same tax year. This second simple assessment did not reflect the £4396.16 that I paid on 11th November 2023 and HMRC are now asking for it again, along with an extra amount. The payment does not show on my HMRC account despite the fact that I know that I saw it referenced on my account back in November 2023. How can I get this corrected?