Annabel Seaton
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RTI file sent correctly but HMRC records not correct - how do I fix this?
The Month 2 submission was sent correctly to HMRC - I checked the submission file data and it was correct. But the HMRC records for Month 2 show the YTD PAYE for 1 employee as the monthly deduction. Have submitted further months but this has not corrected. The software company cannot do anything and HMRC cannot resolve it. How do I fix this? It is a data corruption/mapping error int he HMRC records. AS PAYE is paid via direct debit HMRC have taken too much money.