estead01 Steadman

Thanks very much for clarifying - really helpful. I've not received any notification from Royal Mail about charges nor has my sister received it back, so I now guess the parcel went astray in the post or the items were stolen. I'll contact Royal Mail to see if they can help. Many thanks.

My sister posted my children a present (of a few items of clothing) back in January from the US, by standard airmail post. We have still not received it. She wrote 'new clothing' on the customs form. I am wondering whether it is now stuck in customs, waiting for us to pay VAT? I have had no notice of what's happened. Would I be sent a letter informing me of the charges, if that was the case? It would be such a shame for my children not to receive this present from their cousins, who picked out the clothing items for them. At this point, i'm resigned to the fact it's been lost or stolen en route, but am trying this forum as a last resort. Many thanks.