Peter Crowe

Before the £857.34 was taken from our VAT refund our Corporation Tax account balance showed £6483.82, Now that the £857.34 has been taken there is no indication of the Corporation Tax balance being reduced by that amount. Where has the money gone?

We were sent an email saying that a cheque for the refund had been posted to us. The cheque did not arrive within 6 weeks and then I finally found a way to ask what had happened I was advised that from the refund of £3036.93, £2179.59 was transferred to PAYE and £857.34 was transferred to Corporation Tax. So the cheque was not posted so the email was incorrect. We were not advised that this transfer of money was taking place and that no refund cheque would be sent. We have received no receipt of payment. where do we obtain this information and documents?

We were due a VAT refund for June 23 to August 23 but the cheque never arrived. I finally got to chat online with an operator and was advised that the refund had been stopped and the funds paid to other tax accounts. We were not informed of this and no payment certificates were issued. This seems like the sub-postmaster's problem, how do I obtain documentation of this action?

As a contractor how do I obtain a list of outstanding CIS payments and a list of CIS payments made?