Andrew Parson

I requested a refund on my Self Assessment and according to the online 'when should I expect a response' form, I should have had a response weeks ago. I have as yet had no response, the credit is still showing on my account, despite bank details submitted with the Self Assessment forms and also within the 'request a refund' form online? I decided to try and call about this, but I can't get through on the telephone. I have tried on a number of occasions over the last 3 weeks, answering the security questions and relevant department requests etc, but I keep getting a message that just says that no one is available, sorry for the inconvenience, then get cut off.