Laura Bratt

Thanks so much for getting back to me. After waiting for 35 minutes to get through to an adviser, they said that a Director has to call to change this setting. I understand it's not your fault but if it can be fed back to someone who can change the system it would be wonderful. My director isn't going to be bothered to spend 30minutes trying to save HMRC money. It seems utterly ridiculous that we get fined it we don't file VAT digitally yet HMRC are still sending paper forms. How often is this happening - how much could be saved?

My communication preference for VAT has always been by email and we have to file VAT electronically so why am I still receiving paper VAT forms to fill in? What a waste of money. I've sent the unopened envelope with the paper VAT form to the return address explaining this - but I'm still receiving them every month. I can't see anywhere on my online gateway account to stop these paper VAT return forms being sent. What should I do?