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Kin Ngai Leung

Kin Ngai Leung

Joined: 4/4/2025

  • RE: Basic PAYE Tools problem after updating to latest version

    4 days ago – Basic PAYE Tools problem after updating to latest version
    Today I downloaded new version Basic PAYE tools but still can't open it. Error message is " The application encountered an error in the startup process. The logs may contain more details." I am using window 11 and computer age less than 5 years. Can HMRC fix this asap as I can't open it since 25 /3 . I am using DPNI scheme and now fail to report tax and NI for March and early April. I tried to seek help from hotline and livechat but no one help. I feel so helpless.