Momo Lifestyle

Hello all, Our VAT registration was approved by HMRC in October 2024, and we received the official confirmation letter — however, we have never received the VAT certificate (VAT4) containing our VAT number. Our Principal Place of Business (PPOB) is based in the United States. Unfortunately, we changed offices in the US shortly after the VAT approval, which is likely how the original letter was lost. Following guidance from HMRC’s helpline, we: 1. Sent a letter by post to update our PPOB address (as instructed). 2. Followed up by phone numerous times and were told that, as the letter lacked a VAT number, it would be placed at the end of the queue, with no indication of when it might be reviewed. 3. Due to business growth, we have since moved again and have submitted a second PPOB update, both sent by tracked mail with proof of delivery to HMRC. To date, neither update appears to have been processed — and we remain without access to our VAT number. This delay is now over six months, and is preventing us from: • Importing our goods into the UK • Obtaining our EORI number • Launching our UK operation • And, critically, beginning to comply with our UK tax obligations We’re ready to trade, contribute, and comply — we simply need the number issued. If anyone has faced a similar situation or can offer any advice on how to move things forward, we’d be sincerely grateful. Thank you for taking the time to read. Warm regards, Daniel