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  • Not receiving any notifications about late payment penalties

    I'm not getting any letter or email from HMRC about penalties I've been getting. I just found out today by going on to the HMRC app that I have 3 new penalties waiting to be paid. I've only started using the app in the last few months after finding out I had penalties from several years ago which again I had no notification about, and had to pay over £4,000 to cover the fines and all of interest added on in that time. I checked the app and my email address is correct in the paperless settings section. Why am I not receiving any mails about these penalties?